Policies and Useful Tips

Consultation: The first consultation is free*if 4 or more visits are scheduled. A $25 one time registration fee applies if fewer than 4 visits are scheduled. The purpose of the consultation is for you to meet us and for us to get to know you and your pets prior to the first scheduled visits. We will review your information and pet and home routine and test the keys at the consultation.

Interview-only meetings (no services scheduled at time of consultation) are available for $20 (this non-refundable fee will be added to your account as a credit should you choose us and you schedule at least 4 visits). We encourage potential clients to view our testimonials page and reviews from other sources to gain a comfort level about The Pet Sitter of Boise, LLC.

Drop By’s: In addition to the free New Client Consultation, many clients prefer that the sitter stop by prior to each vacation to review instructions, meet new pets, see new things in the home, etc. We are happy to stop by. We schedule a regular visit ($20) for these visits. Alternatively, we are happy to review instructions over the phone, via email, or updated client profiles for no charge.

Keys/Lockout: Two keys to the home will be given to The Pet Sitter, LLC at the initial New Client Consultation. Keys are identified by the client’s first name and last initial, plus a pet’s name. Keys are retained by The Pet Sitter, LLC for future visits after the first set of visits.  Garage codes are not accepted in lieu of house keys as a primary means of entry to your home. For those wishing to get keys back, There are three options: Personal return by an employee of The Pet Sitter, LLC ($15.00 charge for pick up or drop off of the keys), keys returned by The Pet Sitter, LLC via certified mail ($10 charge) or Client may pick up and return keys free of charge to the office located at 12350 W. Lachlan St., Boise, ID 83709 by appointment only. In the event that The Pet Sitter, LLC is required to employ a locksmith to gain entry into a client’s premises due to the malfunction of the lock, or failure of Client to provide a functioning key to The Pet Sitter, LLC, it shall be the responsibility of Client to reimburse The Pet Sitter, LLC for all costs incurred. The Client expressly gives The Pet Sitter, LLC the authority to employ a locksmith on Client’s behalf in the event of the aforementioned circumstance(s). All keys are identified by the pet names and password protected Power Pet Sitter ID number. For the safety of your pets, garage codes are not acceptable as the first means of entrance to your home, but we will accept them as a secondary means of entry only.

Cancellations: Regular visits may be cancelled, without charge, by 7am the day of the visit. Visits not cancelled will be charged the regular visit fee.

* OVERNIGHT STAY CANCELLATION POLICY: Due to the exclusive nature of overnight bookings, our pet sitters must decline all requests for overnights that coincide with the dates you have booked. Therefore, we charge a $30 per night cancellation fee, if the job is cancelled 2 weeks or less prior to the job start.

Minimum Visits: Cats must be visited a minimum of once per every other day. Dogs without a doggie door must be visited no less than twice per day. If you have a special situation, please call to discuss.

Scheduling:

Preferred: We prefer scheduling to be done through the new on-line scheduling system. You will find this on the home page of our website, www.thepetsitterofboise.com , near the bottom of the home page…see paw prints. Call me for additional instructions. This method is easy and secure. When you schedule using this system, I receive an email notification. I review it, add the appointments to my schedule, and approve it. Once approved, you will receive a confirmation email/invoice.

Acceptable: If you are uncomfortable with the on-line system, feel free to call or email me. I will add it to the on-line system and schedule and you will receive an email confirmation/invoice. Paper invoices will be provided to those without internet access.

Unacceptable: Please do not call your normal sitter directly to schedule. They have been instructed to redirect calls for scheduling back to me. All scheduling must go through me as a condition of our insurance.

Payment: Payment must be made no later than the start of the pet sitting job. We prefer a check left in a designated place in your home, such as the kitchen counter for the sitter to pick up. Cash, check or credit card are preferred, Paypal or Intuit payment network are also provided for your convenience. Pet and Home Information Updates: Please update information by going to www.thepetsitterofboise.com and clicking on the “Exisiting Client” paw print on the bottom of the home page.

Pet Product Pick-Up: There is a $10 fee to pick up additional pet food or necessities that run out during the pet sitting job.

Return Home Verification: Please call or email me when you get home from your time away ( julie.fredrick@gmail.com or 208-484-2969) This is important for the well being of your pets. If I do not hear from you and the pet’s safety, health, or well being is in danger, we will attempt to reach you first.

Miscellaneous tips:

-Please avoid elective surgeries and vet care for two weeks prior to your time away. Examples include vaccinations, spay/neuter, teeth cleaning, etc. If there is a reaction, we may not be there to see it and this could put your pet in a life threatening situation.

-Please update/verify all contact information prior to your time away. Sometimes emergency contacts change their phone numbers or you may wish to change emergency contacts for various reasons. This can be done on-line through the scheduling software. The software notifies us of any changes made to client information. Please update vet information if you change vets. This is also done on-line or you may call or email us.

-Notify us if you change the locks. We will stop by to get the new keys and to test them.

-Please notify neighbors that I will be visiting your home while you are away. Feel free to give them our phone number to call if they have concerns about your pets or home.

-Keep type of food constant for at least a couple weeks prior to your time away. Also, please make sure there is enough food on hand to make it through your time away. Exception is perishable food such as lettuce and crickets for reptiles.

-Trip itineraries are nice, but not required. Please include names of hotels and phone numbers.

Have More Questions? Ready To Reserve? Contact Us Today!

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